Privacy Policy

1. Introduction

MySkyTrip ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our flight booking platform.

Please read this privacy policy carefully. By using MySkyTrip, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register or make a booking, we collect:

• Full name, email address, and phone number
• Date of birth and gender
• Passport information (when required for international travel)
• Billing and payment information
• Travel preferences and special requirements

2.2 Technical Information

We automatically collect certain information when you use our platform:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our platform
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Booking Processing: To process and confirm your flight reservations
• Communication: To send booking confirmations, updates, and customer support
• Payment Processing: To securely process your payments through our payment gateway
• Service Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional offers and travel deals (with your consent)
• Legal Compliance: To comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We may share your information with:

• Airlines: To complete your flight bookings
• Payment Processors: Paystack and other payment gateways to process transactions
• Service Providers: Third-party vendors who assist in operating our platform
• Legal Authorities: When required by law or to protect our legal rights

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure database storage with encryption at rest
• Regular security audits and updates
• Access controls and authentication measures
• PCI DSS compliance for payment processing

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your login session
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our platform.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

To exercise these rights, please contact us at privacy@myskytrip.com

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Booking records are typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@myskytrip.com
• Phone: +233 (0) 24 123 4567
• Address: Accra, Ghana